Ordering
Tips/Info

Help
Please call 00353 876 538 126 or e-mail us if you need help or advice about anything not covered on the website or answered in the frequently asked questions below.

Frequently Asked Questions

Q. The walking stick I would like to purchase is marked SOLD.  When will you have something similar available?
A. All of our sticks/canes are once off.  We will never have another exactly the same but, if you browse through our stock, it is probable that you will find a stick/cane very close to your original selection. 

Q. How long will delivery take?
A. Our experience shows that sticks, despatched under the Standard service, are normally delivered within five days though this may vary from country to country.

Q. How much will delivery cost?
A. Delivery is calculated by weight and length of the sticks/canes and the delivery method selected.  Generally we find that the cost is the same for one stick/cane as for a multiple number.  You might like to consider, therefore, buying more than one stick/cane as the delivery cost will be the same, i.e. much more economical if more than one stick/cane is purchased.

Q. Can I return an item for a refund or an exchange?
A. Yes, if you decide for any reason that you don’t want the stick(s)/cane(s) when you receive them you can return them for a refund or exchange them within 30 days of purchase.  We require that they must arrive back with us unused and undamaged. The cost of returning sticks/canes is the responsibility of the purchaser. Derryhick Sticks cannot accept any responsibility for sticks/canes that may go missing in the return process so customers are advised to use a recorded service.
Unwanted sticks/canes should be returned to: Derryhick Sticks, Parke, CASTLEBAR, Co. Mayo. Ireland
n.b.

Sticks/canes which have been customised (e.g. shortened or otherwise altered at purchasers request) cannot be returned. Claims for refunds in such instances will not be entertained.

Q. Can I pay for my walking stick by cheque or postal order?
A. Yes.  Cheques should be made payable to Paddy McGuinness [i.e. the proprietor of Derryhick Sticks].  The cheque should be posted to Derryhick Sticks, Parke, CASTLEBAR, Co. Mayo, Ireland and should be accompanied by the following information: –

  • description and stock number(s) of the stick(s) you wish to order and
  • your name and full postal address.

 

Q. Can the length of the sticks be adjusted to a specified measurement?
A.  Yes, all of our sticks/canes canes can be shortened by sawing off the extra length.   The stick(s) can then be finished off by adding either a rubber or steel ferrule.  We can make such alterations for you Free of Charge in the case of a rubber ferrule or for a charge of €7.50 where a steel ferrule is fitted.

n.b.
Sticks/canes which have been customised (e.g. shortened or otherwise altered at purchasers request) cannot be returned. Claims for refunds in such instances will not be entertained.

You may find the calculator below helpful if you want to convert inches to centimetres or vice versa.
All you need do is enter the length you wish to convert from and the hit the appropriate ‘Convert To’ text and the conversion will appear automatically.

 Enter Existing Length of Stick below:
(cm or inches)
(a) Convert to Inches
(b) Convert to cm
Result: