My refund and returns policy lasts 90 days. If more than 90 days have passed since your purchase, I can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Some sticks are exempt from being returned. They are sticks which have been customised to customer’s specification(s).

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at {I only replace sticks if they are defective or damaged.

I only replace sticks if they are defective or damaged. If you need to exchange it for a similar stick, send me an email at {shillelaghs@derryhicksticks.com} and send your item to: {Derryhick Sticks, Parke, Castlebar, Co. Mayo, F23D622, Ireland}.

To return your product, you should mail your product to: {Derryhick Sticks, Parke, Castlebar, Co. Mayo, F23D622, Ireland}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.

Contact me at shillelaghs@derryhicksticks.com for questions related to refunds and returns.

PRIVACY

I understand that privacy is an important issue for visitors to the Derryhick Sticks website and its related domains. The following information is designed to help visitors understand what information I collect from my site, and how I handle and use the information after that.

Information Collection & Use

Derryhick Sticks is the sole owner of any information collected on this site. I will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Derryhick Sticks may collect information from users at several different points on the website.

General Enquiries

If a user contacts Derryhick Sticks with a general enquiry, the user may need to provide personal information (for example contact details). Derryhick Sticks will use this personal information to respond to the enquiry and track further correspondence. Personal information collected is not used for any other purpose.

Cookies

Cookies are small text files that a site transfers to a visitor’s hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of online presence, Derryhick Sticks website may use cookies to determine the path users take on the site and to identify repeat visitors. I do not use cookies to gather personal information such as a person’s name or e-mail address.

External Links

The Derryhick Sticks website may contain links to other sites. Please take note that Derryhick Sticks is not responsible for the privacy policies or practices of such other sites. I encourage users to be aware when they leave the site and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Changes to Derryhick Sticks Privacy Policy

Albany may, from time to time, make changes to this policy. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.